Effective Date: The date on which Client first submits payment for M3 services, which constitutes acceptance of these Terms.

These Terms of Service (“Terms”) govern access to and use of the M3 platform and related services provided by M3 Projects (“M3”). By accessing, using, or submitting payment for any M3 services, you agree to be bound by these Terms and any applicable Service Details Addendum.

1. PLATFORM SERVICES

M3 provides access to a business platform that may include websites, CRM, automations, AI tools, funnels, integrations, hosting, messaging, analytics, and related services (“Platform Services”).

Specific features, limits, and pricing are defined in the Service Details Addendum, incorporated by reference.

Additional Usage Charges

In addition to your monthly subscription fee for the M3 AI Projects platform, you are responsible for pay-per-use charges for services powered by third-party carriers, providers, and AI infrastructure. These include (but are not limited to) SMS/MMS messaging, email sends, phone calls/voice services, AI features (such as Conversation AI, Voice AI, workflow automations, and other intelligent agents), and any related premium or carrier-dependent functionalities.

These charges are billed strictly based on actual usage — typically fractions of a penny per email or SMS segment sent, and similarly low per-unit rates for AI interactions, calls, and other services. You only pay for what you (or your automations) actually consume each month. There are no minimums, no unused bundles, and no charges for capacity you don’t use.

Why This Structure?

This is a true pay-per-use model designed for fairness and efficiency. Many traditional tools force you to prepay for large fixed bundles of SMS, emails, or credits — meaning you end up paying for capacity you may never use. With M3 AI Projects:

You pay only for what you actually send or use.

We handle the monthly carrier and provider payments behind the scenes.

Usage is rebilled to you transparently and automatically.

This eliminates waste and ensures your costs stay directly aligned with your activity and results.

Transparency and Visibility

You can view detailed, real-time usage and charges directly in your M3 dashboard (under Settings > Company Billing / Wallet / Billing section). Every month, you’ll receive a clear breakdown by category, including:

SMS/MMS (per segment)

Email sends

AI usage (tokens or interactions)

Voice/calls

Any other applicable services

This gives you full visibility into consumption, costs, and totals so you can monitor, forecast, and manage your spend effectively.

Rates are subject to change based on third-party carrier and provider pricing (which we do not control), but all charges remain usage-based and fully itemized. Specific per-unit rates are not listed here as they may be adjusted periodically to reflect current wholesale costs plus our operational margin; they are always competitive and visible in your dashboard.

Payment and Responsibilities

Usage charges are automatically processed through your connected payment method and appear on your monthly invoice (alongside or separate from your base subscription). You are fully responsible for all usage incurred under your account. We recommend setting wallet recharge thresholds and monitoring high-volume campaigns to avoid unexpected charges.

By using the M3 AI Projects platform, you agree to these additional usage charges as outlined. If you have questions about your specific usage, check your dashboard first or reach out to our team — we’re happy to review it with you.

2. BILLING, SUBSCRIPTIONS & FINAL SALE

All Platform Services are provided on a recurring monthly subscription basis.

Monthly charges are billed automatically each month on the same calendar day as the initial payment, using the payment method on file, until properly terminated.

ALL SALES FINAL

All fees, including setup fees and subscription charges, are final and non-refundable once charged.

No refunds will be issued for:

Unused services

Partial months

Early termination

Suspension due to non-payment

Dissatisfaction with performance or results

Refunds are permitted only in the case of a verified duplicate charge or billing error.

3. FAILED PAYMENTS, LATE FEES & ACCESS SUSPENSION

If a payment attempt fails for any reason:

Client access to the Platform is immediately suspended

A flat $50 late fee is applied

Access will not be restored until all outstanding balances and fees are paid in full.

M3 is not responsible for any downtime, data loss, missed leads, or system disruption resulting from suspension.

4. REACTIVATION AFTER SUSPENSION

Restoration of access after suspension does not guarantee that systems, integrations, or third-party services will function as they did prior to suspension.Any reconfiguration, reauthorization, repair, or rebuilding required due to platform changes, expirations, or third-party issues occurring during suspension may require additional work and may be billed separately at M3’s discretion.

5. NO PAUSES OR SERVICE HOLDS

M3 does not offer service pauses, freezes, or temporary holds.

Clients seeking reduced usage or alternative arrangements may discuss available options with their M3 account representative, subject to availability and approval.

Services are otherwise either:

Active under a paid subscription, or Suspended due to non-payment or termination

6. CLIENT CONTENT, COMPLIANCE & CONDUCT

Client is solely responsible for all content, offers, claims, representations, messaging, and materials used in connection with the Platform Services, including but not limited to advertising copy, website content, AI outputs, and automated messages.

Client represents and warrants that their business practices and content comply with all applicable laws, regulations, and platform policies, including advertising, consumer protection, data privacy, and industry-specific rules.

M3 does not verify legal compliance, accuracy, or truthfulness of Client content and assumes no responsibility for violations, enforcement actions, account bans, or penalties arising from Client activity.

7. AI SYSTEMS DISCLAIMER

Client acknowledges that M3 provides AI-powered tools and automations that generate outputs based on probabilistic models.

AI outputs may be inaccurate, incomplete, inappropriate, or non-compliant.

Client is solely responsible for reviewing, approving, and monitoring all AI-generated content and interactions prior to use. M3 makes no guarantees regarding AI accuracy, performance, or suitability for any purpose.

8. PLATFORM AVAILABILITY & THIRD-PARTY DEPENDENCIES

Platform Services are provided on an as-is, as-available basis.

M3 does not guarantee uninterrupted availability, uptime, or error-free operation.

Client acknowledges that Platform Services rely on third-party providers, platforms, APIs, hosting services, telecommunications providers, and software tools outside M3’s control. Outages, delays, changes, or failures of such third-party services do not constitute a breach of these Terms.

9. INTELLECTUAL PROPERTY & PLATFORM OWNERSHIP

Client is granted a non-exclusive, revocable right to use the Platform Services during an active, paid subscription.

M3 retains full ownership of all platform architecture, templates, layouts, structures, automations, workflows, AI logic, prompts, configurations, methodologies, and derivative works used or developed in providing the Platform Services.

Client does not acquire ownership of the Platform, hosting environment, or underlying systems, regardless of customization.

M3 may reuse, adapt, modify, improve, or commercialize any non-client-specific components created during the engagement.

10. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of all non-public, proprietary, or sensitive information disclosed during the engagement, including business information, strategies, credentials, pricing, technical data, systems, and access details.

Confidential information may only be used to perform obligations under these Terms and must be protected using reasonable administrative, technical, and physical safeguards.

Confidentiality obligations survive termination.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, M3 SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND AT ANY TIME, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES.

Client agrees that use of the Platform Services is entirely at Client’s own risk.

12. INDEPENDENT CONTRACTOR

M3 operates as an independent contractor. Nothing in these Terms creates a partnership, joint venture, fiduciary duty, or employment relationship.

13. GOVERNING LAW & VENUE

These Terms shall be governed by and construed under the laws of the State of Ohio, without regard to conflict-of-law principles.

Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in Ohio, regardless of Client location.

14. ENTIRE AGREEMENT

These Terms, together with the Service Details Addendum, constitute the entire agreement between the parties and supersede all prior discussions or representations.

15. ACCEPTANCE

By submitting payment for any M3 services, Client acknowledges that they have read, understood, and agreed to be bound by these Terms and the Service Details Addendum.

Acceptance by payment constitutes full and enforceable agreement.

16. RESULTS DISCLAIMER 

Client acknowledges and agrees that M3 does not guarantee results of any kind.

Performance outcomes depend on numerous factors beyond M3’s control, including but not limited to:

Client offer, pricing, and positioning

Market demand and competition

Advertising platform rules and algorithm changes

Client follow-up, sales process, and fulfillment

Third-party tools, integrations, outages, or policy changes

M3 provides tools, systems, and infrastructure only. Client remains solely responsible for business decisions, execution, compliance, and outcomes.

M3 may update these Terms from time to time. Continued use constitutes acceptance.