Who we are and what these Terms cover

These Terms of Service ("Terms") are between you ("Client" or "you") and Impact Projects LLC, doing business as M3 Projects ("M3"), an Ohio company. Read them with the Client Agreement at https://m3projects.com/agreement, the companion document that describes every product and level. These Terms govern every M3 product and service: the M3 Leverage Finder and M3 Passport, consulting engagements, Prebuilt M3 apps and systems, and the custom M3 Ai OS at every level.

Order of precedence. If documents disagree, this order controls: (1) your accepted purchase record (the checkout you accept, or the order, invoice or proposal you approve or pay) for the product, price and dates it names, (2) the Client Agreement at https://m3projects.com/agreement for product scope and service descriptions, (3) these Terms and any product license for everything else. Marketing or an unaccepted invoice changes nothing.

Acceptance. You accept these Terms when you accept a purchase record, submit payment, activate a product, or keep using an M3 service after we publish an update. If you accept for a company, you confirm you have authority to bind it.

The M3 Passport and the Leverage Finder

The M3 Leverage Finder is free. It asks about how you work, routes you to a starting point, and issues an M3 Passport: one credential per email address that stores your answers, history and prefill for any later M3 intake.

• The Passport is free, has no expiry, and is not a subscription, membership or contract for services.
• It is personal to you. Do not share your Passport link or code; anyone holding it can see what it holds.
• Passport scores, levels and estimates are indicative, produced from what you told us. They are not professional advice and never a guarantee.
• We may email or text you about your Passport and the next step you chose. You can stop messages at any time using the link or reply instruction in the message.
• You may ask us to delete your Passport and its data at any time by writing to the support address on our site. Records tied to a paid engagement are kept as long as our billing and legal duties require.

How we handle personal data is described in our Privacy Policy.

What M3 sells

M3 sells three kinds of things. Each has its own rules later in these Terms.

The Core contains the capability. Your level decides whether M3 operates it. Every Custom client gets the same continuously evolving M3 AI Core. What changes between levels is how much responsibility M3 takes on: Configured (we build it, you run it), Managed (we keep it healthy), Developer (we help operate it and keep building), Operator (M3 helps lead your AI and technology function). Software capability inside the Core is never a promise of M3 labor. When the Core gains a new capability, that does not by itself add implementation, execution, management or development work to your plan.

Only products marked available on our site or in your accepted purchase record are for sale. A product described as coming soon, in preview, or by request is not an offer.

Consulting engagements

Payment first, then intake. Consulting fees are paid in full before work begins. Payment does not start the delivery window. A complete intake does, and for the Sovereignty Audit, usable access does too.

What you get. The Personal Leverage Plan is for one person and delivers a written plan and a recorded walkthrough. The Sovereignty Audit is for one business and delivers a written Audit (score, scorecard, leaks, risks, opportunity map, priority roadmap, recommended next step) and a recorded walkthrough. The Sovereignty Blueprint is prescribed by an Audit and delivers a target architecture, department and workforce design, phased roadmap and walkthrough, with two revision rounds.

Windows are estimates. Stated delivery windows (in business days) begin when intake is complete and access is usable. Client delay pauses the window. Windows are not deadlines and no refund or discount is owed for delay.

Access. Audit and Blueprint access is view-only. Granting us view access to an ad account, payment account or other system is never permission to spend, send or change anything. M3 does not audit financial statements. If access is incomplete, the report is limited and will say so.

Corrections and revisions. The Personal Leverage Plan and the Audit include one factual-correction request within ten business days of delivery. The Blueprint includes two consolidated revision rounds, each a single written list from your authorized contact, due within ten business days. A revision fixes errors or fills a gap in the agreed scope. A new department, location, offer or direction is new scope. Silence for ten business days after delivery means the deliverable is accepted.

Credits. A paid Sovereignty Audit credits in full toward a Sovereignty Blueprint ordered on substantially the same facts within 90 days of Audit delivery. That credit is applied by a coupon code M3 issues to you in writing at Audit delivery, used at Blueprint checkout (Section 7). Outside that window, or where the facts have materially changed, a paid refresh may be needed before the credit applies. No other consulting fee credits toward anything, and no consulting fee credits toward a build, a monthly plan or a Prebuilt product.

Not included. Live coaching or a standing call; implementation, configuration, migration or fixes; content or media; a platform account; a second person or business; licensed legal, tax, accounting or financial advice; any result. You may build elsewhere from your paid Blueprint documents, but you may not copy M3 templates, snapshots, prompts or method.

Custom M3 Ai OS: builds and monthly plans

The build. Your one-time build fee pays M3 to configure and launch the M3 AI Core around your business at the scope written in your accepted purchase record. Work starts when the build fee is paid, intake is complete, access and assets are in, and one authorized approver is named. Windows are estimates in business days and pause on client delay.

The monthly plan. Every level includes: the M3 AI Core, your licensed account and infrastructure, written support at your level, maintenance of the components M3 built, correction of critical defects, billing access, and reasonable small changes within plan capacity. No level includes, unless your purchase record says so: net-new builds beyond your level's development capacity, unlimited anything, migration or historical cleanup, media or advertising spend, legal or compliance review, pauses, or around-the-clock human coverage. Only the Operator environment runs continuously.

Small changes and capacity. A small change is a reasonable, bounded modification to something M3 built that does not create a materially new system. Developer and Operator plans include recurring development capacity for meaningful forward work on approved priorities. M3 decides in good faith what fits within capacity in a given month. Unused capacity does not accumulate. You are buying leverage and forward progress, not a block of hours.

New scope. A new website or major funnel, business, brand, location, department, integration family, application, workflow family, migration or material redesign is a new build and needs an accepted purchase record or change order, unless it fits inside Developer or Operator capacity as M3 determines. Another independent business, major brand or major location always needs a new purchase record.

Managed means the system, not your company. Managed plans proactively maintain and optimize the systems named in your accepted purchase record. They do not include content production, campaign creation, new system development, community or inbox management, paid advertising, or staff functions. Developer plans add active execution and development within M3 production capacity. Operator plans add custom software, dedicated infrastructure and fractional technology leadership within an approved roadmap.

Support targets are estimates, not service level guarantees, unless your accepted purchase record says otherwise.

Prebuilt products and apps

An M3 App solves one problem and carries its own price, activation, entitlements, usage rules and support boundary. A Prebuilt OS is a finished industry system you operate yourself.

• Activation covers the work of getting your product live in your account. It does not include custom work, and it does not guarantee approval by phone carriers, messaging registries or any other third party.
• Support for Prebuilt products is defect support: we fix what does not work as documented. It is not configuration, training beyond recorded material, strategy or operation.
• No revision rounds. Changes to a Prebuilt product are sold as a Done-for-You Configuration or a Customization Sprint, quoted in writing first.
• Usage (Section 10) is never included in a Prebuilt subscription.
• Default unit is one account, one location, one team unless your accepted purchase record says otherwise.
• Prebuilt subscriptions have no trial and no refund after activation begins.

Pricing, coupons and credits

Published prices. M3 prices are published on m3projects.com or written in your accepted purchase record. M3 does not negotiate, discount or waive a published price. If a lower price is right for you, we point you to the product that carries it.

Coupons are the only mechanism. Every credit, promotion, partner rate, founding rate or gift is delivered as a coupon code issued to you in writing by M3 and applied at checkout or in your accepted purchase record. A coupon is single-use, non-transferable, has no cash value, cannot be combined with another coupon unless the issue notice says so, applies only to the product named on it, and expires on the date stated or 90 days after issue if none is stated. A coupon never changes usage charges. Publishing, reselling or sharing a coupon code voids it.

Audit credit. The Sovereignty Audit credit toward the Blueprint (Section 4) is delivered exactly this way: as a coupon in your Audit delivery notice.

Grandfathering. If you were on a written rate before a price change, you keep your written rate and written scope until you upgrade in writing, accept a new purchase record, cancel, or agree to a new structure. Grandfathering protects the written fee and scope. It does not create free usage, new capabilities or unlimited service, and it does not carry previously waived charges forward.

Upgrades and downgrades. You may upgrade at any time; the new level starts on payment. A downgrade takes effect at your next billing date and requires your active scope to fit the lower level. Downgrading removes responsibility and scope; it does not refund a build.

Taxes. Prices exclude sales, use and similar taxes. Where M3 must collect tax, it is added to your invoice.

Billing, payments and refunds

When you pay. Consulting, builds, activation, Done-for-You work and Sprints are paid before work begins unless your accepted purchase record sets milestones. Monthly plans and subscriptions bill automatically in advance on your billing date to the payment method on file until terminated under Section 9.

All sales final. Fees are earned and non-refundable once work begins, a deliverable is available, activation starts, or a billing period starts. That includes unused service, partial months, early termination, suspension for non-payment, and dissatisfaction with performance or results. Refunds are issued for a verified duplicate charge, a billing error, a written exception signed by M3, or where the law requires.

Failed payments. If a payment fails, M3 may retry the payment method, restrict usage-dependent services, and suspend access until the balance is paid. A $50 failed-payment fee applies to each failed charge. Here is why: your account stays connected to paid platforms, phone numbers, AI models and automations whether or not your payment clears, and M3 is billed for those connections every month. The fee covers the cost of carrying your account while the payment is sorted out. It is a cost recovery, not a penalty. M3 is not responsible for downtime, missed messages, lost leads or data loss during a suspension you caused.

Reactivation. Restoring access after suspension does not guarantee that integrations, phone numbers, sending domains, registrations or third-party connections work as they did before. Reconfiguration made necessary by a suspension is billable.

Your payment method. You authorize M3 and its payment processor to charge the payment method on file for fees, usage and taxes under these Terms and to keep a card on file for the term. Keep it current.

Cancellation and what happens after

Cancellation requires 30 days written notice. Send notice from your authorized contact to the support address on our site. Billing continues through the notice period. There is no refund of the current period or the notice period.

No pauses. Plans cannot be paused, frozen or held unless M3 agrees in writing. A plan is either active and paid, or ended.

M3 may end or suspend a service for non-payment, a material breach of these Terms, illegal or high-risk use, abuse of our team, or a third-party requirement outside our control. Where practical we tell you first.

What ends. When a plan ends, your license (Section 14), access, managed services and automations end. Phone numbers, sending domains, AI agents and integrations may stop working. Fees for completed work stay earned. Offboarding and data export are in Section 15.

Consulting engagements end when the deliverable is accepted under Section 4.

Usage Addendum: communication, AI and optional services

This addendum does not change the monthly fee in your accepted purchase record. It confirms that variable usage and optional services are charged separately at every layer: apps, Prebuilt systems and every Custom level.

What may be metered: text and multimedia messages; phone numbers and minutes; billable emails; email or contact validation; AI replies, AI voice, model usage and other AI tools; premium automation actions; messaging-app conversations; carrier and registration fees; and optional services you approve in writing.

What stays separate: your monthly fee; advertising spend paid to ad platforms; and any new build that needs its own accepted purchase record or change order.

How billing works. Charges follow recorded activity and the payable rate schedule for your account, which is available to you before chargeable use and whenever it changes. Usage charges the payment method or funded balance on your account. Failed payments may be retried and usage-dependent services restricted under Section 8. No level includes a general usage credit unless an accepted purchase record states a dollar amount, a category and an expiry.

High-volume activity and AI plans. Ask M3 to review before your first large broadcast, calling campaign or live AI phone agent; M3 may pause activity that risks carrier compliance or account standing. A flat AI plan, where offered, makes covered AI charges predictable. It does not make minutes, texts, emails, carrier fees, outside models or excluded tools free. If you bring your own approved model key, that model usage is not charged twice; other disclosed services stay chargeable. M3 adds a recurring AI plan to your account only with your written approval or an accepted purchase record that grants plan-optimization authority.

Rate and product changes. Underlying providers change prices and rules. M3 may update the payable rate schedule for future usage under the notice terms of your agreement. No per-message, per-minute, per-token or per-execution rate is frozen.

The one-sentence version: usage is separate from your monthly plan, is based on recorded activity, and follows the payable rate schedule for your account.

Your responsibilities

• One authorized contact who can approve scope, revisions and spend. M3 acts on that person's written instructions.
• Timely inputs. Intake, access, credentials, brand assets, content and decisions on the schedule the engagement needs. Your delay pauses ours and may reschedule work to current capacity.
• Your content and claims. You are responsible for every offer, price, claim, testimonial, message and policy published through your systems, including AI-assisted output you approve. M3 does not verify legal compliance or truthfulness of your content.
• Consent and compliance. You will send messages only to people who have given the consent the law and carriers require, honor opt-outs, and follow advertising, consumer protection, privacy, telemarketing and industry rules that apply to you. Carrier and registry approvals are yours to obtain, with our help where the product includes it, and are never guaranteed.
• Review AI output before it goes to a customer, the public, a regulator, a court, a bank or anyone relying on it (Section 12).
• Accounts and security. Keep your credentials private, turn on multi-factor authentication where offered, and tell us fast if you suspect a breach.
• Lawful use only. No spam, fraud, harassment, illegal content or activity that puts M3, its providers or other clients at risk.
• Not your lawyer. M3 is not your attorney, accountant, tax adviser or compliance officer, and nothing we deliver is licensed professional advice.

AI systems

M3 products include AI-powered tools, agents and automations that generate output from probabilistic models. Output may be inaccurate, incomplete, biased, out of date, inappropriate or non-compliant, and it may vary between runs.

You are responsible for reviewing, approving and monitoring AI-generated content and interactions before relying on them or putting them in front of anyone else. M3 makes no promise about AI accuracy, uniqueness, performance or fitness for a purpose. AI output is provided as a right to use under Section 14, not as a warranty of originality or freedom from third-party claims.

Where an M3 agent acts on your behalf (replying, booking, texting, calling), it acts under the configuration you approved. You may pause any agent at any time through your account or by written request.

Platform availability and third parties

Services are provided as-is and as-available. M3 does not guarantee uninterrupted availability, uptime or error-free operation. Services depend on third-party providers, platforms, APIs, hosting, telecommunications carriers, messaging registries, model providers and software outside M3's control. Their outages, delays, rule changes, price changes, suspensions or discontinued features are not a breach of these Terms. M3 may change, replace or retire a feature or provider, and will use reasonable efforts to preserve the function you bought.

Third-party services you connect (ad accounts, payment processors, social platforms, calendars, phone carriers) are governed by their own terms. M3 may suspend a risky integration to protect you, other clients or the platform.

Ownership, licenses and data

You own your brand; your customer and business data; your domains; your advertising, social and payment accounts; content you supply; and Custom Deliverables assigned to you in a signed accepted purchase record, including paid Blueprint documents. Core accounts that hold your data are registered to you.

M3 owns the platform and its method; the M3 Base Snapshot and every industry snapshot; every M3 App; templates and reusable workflows; prompts, agents and orchestration; generalized improvements made during any engagement; code that is not client-specific; and the M3 brand. M3 may reuse, adapt and commercialize anything that is not your data or a Custom Deliverable assigned to you.

Three licenses. While you are paid and in good standing you hold a limited, non-exclusive, non-transferable license: a product license for an M3 App (ends when the subscription ends), a prebuilt system license for a Prebuilt OS (ends when the subscription ends), or an M3 Ai OS license for Configured through Operator (ends when the monthly plan ends). No license permits copying an M3 snapshot, app, prompt set, workflow library or method into another environment, or reselling, sublicensing or white-labeling M3 materials.

AI output is licensed to you as a right to use. M3 does not warrant that AI output is original, protectable, or free from third-party claims.

Feedback you give us about our products may be used by M3 without obligation.

Data. M3 processes your data to deliver and improve the services, under our Privacy Policy. You confirm you have the rights and consents needed for the data you load into your systems.

Offboarding and data export

• On written request within thirty calendar days after your service ends, M3 exports your client-owned data (contacts, conversations, pipelines, forms, content you supplied) in a standard format.
• Outstanding balances are paid first.
• M3 removes proprietary assets (snapshots, templates, prompts, agents, automations, method) before any account or asset transfers. Some functions will not survive removal.
• Transfer of an account, phone number, domain or integration to another provider is not guaranteed and depends on that provider and on carriers.
• Work beyond a standard export (rebuilds, migrations, cleanup, documentation) is quoted and billed separately.
• After a reasonable retention period M3 may delete or anonymize remaining data.

M3 never promises that everything transfers, and never claims that nothing does. This section is the whole answer.

Dedicated machine (Operator plans only)

An Operator engagement may include one programmed dedicated machine: an always-on computer that hosts your agentic environment and connected tooling, administered remotely by M3.

• Title and risk. Title to the hardware passes to you when every initial Operator amount due through shipment has cleared. Risk of loss passes on delivery. You keep the device after cancellation. Loss or damage outside the manufacturer warranty is your cost.
• Administration. During the term M3 holds remote administrative access and installs, updates and operates the software, agents, credentials and licenses on the machine. Do not wipe, reset, relocate to another network, or repurpose the device without coordinating with M3 first.
• No uptime guarantee. Power, internet and physical placement are yours. The environment is designed to run continuously; it is not warranted to.
• Offboarding. When the Operator plan ends, M3 stops its agents, removes its credentials, licenses, prompts and access, and provides one written reset instruction set. What remains is a general-purpose computer.

Dedicated machines are not sold on their own and are not part of any other level.

Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform under these Terms, and protect it with reasonable administrative, technical and physical safeguards. That includes business information, strategies, credentials, pricing, technical data, systems, access details, and for M3, its prompts, snapshots, method and internal pricing. Information that is public, already known, independently developed, or required by law to be disclosed (with notice where allowed) is excluded. These obligations survive termination for three years, and for trade secrets for as long as they remain trade secrets.

M3 may name you as a client and describe the engagement in general terms unless you tell us in writing not to. Testimonials, screenshots and case studies are used only with your permission.

No promised results

M3 does not guarantee leads, sales, revenue, rankings, savings, adoption, engagement, approvals, launch dates controlled by others, or any other result. Outcomes depend on your offer, pricing and positioning, your market, your follow-up and fulfillment, advertising platform rules, carrier decisions, third-party tools and many things neither party controls. M3 may describe design intent, deliverables, labeled examples and historical results with context. None of that is a promise about your outcome.

Warranties and limitation of liability

Disclaimer. Except as expressly stated in these Terms, services are provided "as is" and "as available" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation.

Exclusions. To the maximum extent permitted by law, M3 is not liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost leads, business interruption, or the cost of substitute services, however caused and under any theory of liability, even if advised of the possibility.

Cap. To the maximum extent permitted by law, M3's total cumulative liability arising out of or related to these Terms and every service will not exceed the fees you paid to M3 in the twelve months before the event giving rise to the claim.

Indemnity. You will defend and hold M3 harmless from third-party claims, fines and costs arising from your content, your messaging and consent practices, your use of the services in violation of law or these Terms, or your products and services to your own customers.

Some jurisdictions do not allow certain limitations; in those places these limits apply to the fullest extent the law allows.

General terms

• Independent contractor. M3 is an independent contractor. Nothing here creates a partnership, joint venture, agency, fiduciary or employment relationship.
• Governing law and venue. These Terms are governed by the laws of the State of Ohio without regard to conflict-of-law rules. Disputes are resolved exclusively in the state or federal courts located in Ohio, and you consent to their jurisdiction, wherever you are located.
• Entire agreement. These Terms, the Client Agreement, your accepted purchase record, any product license and the Service Details for what you bought are the entire agreement and replace all earlier discussions, proposals and representations.
• Changes to these Terms. M3 may update these Terms at any time. The version posted at https://m3projects.com/terms is the current version and applies to every current and former agreement, purchase and account. Continued use of any M3 product or service after a change is acceptance of the change. For material changes we make a reasonable effort to notify active clients by email. Your accepted price and scope do not change because these Terms changed.
• Notices. Written notice to M3 goes to the support address published on m3projects.com. Notice to you goes to the email on your account.
• Assignment. You may not assign these Terms without our written consent. M3 may assign them to a successor of its business.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
• Severability and waiver. If a term is unenforceable the rest stands. A failure to enforce is not a waiver.
• Survival. Sections 7, 8, 9, 14, 15, 17, 18, 19, 20 and 21 survive termination.

Legacy plans (appendix)

Before this version of the Terms, M3 sold a different, now-retired set of plan names. Those plans are closed to new sales. This appendix exists only to state how an existing account on one of those plans is treated. It does not describe any product available for purchase today.

Your written rate holds. If you signed up under one of the 2025 plan names listed on your original invoice, you keep that written price and written scope exactly as signed. Nothing here or elsewhere raises your price, narrows your scope, or moves you onto a current plan without your written agreement.

What grandfathering does not do. A grandfathered plan does not grow new features, new usage allowances or unlimited service just because current plans look different. It does not carry forward any previously waived fee or discount not written on your original invoice. Usage (Section 10) is billed the same way for every account, old or new.

Moving off a legacy plan. Your legacy rate and scope end the moment you upgrade in writing, accept a new purchase record, cancel, or agree in writing to move to a current plan. Once you move, every other section of these Terms applies to you the same as any new client.

Everything else in these Terms applies to legacy accounts too: billing and cancellation (Sections 8 and 9), ownership and licenses (Section 14), confidentiality (Section 17), the liability cap (Section 19) and the rest. This appendix only protects the price and the scope you signed for; it does not exempt a legacy account from any other rule in these Terms.